After selecting a treatment you will be asked to complete a health intake that asks about your health history, including current medications, allergies and goals. A clinician licensed in your state reviews your information and decides whether the treatment is appropriate for you. If they approve it, they write a prescription and a licensed compounding pharmacy prepares it and ships it to you. If your doctor has questions, they will reach out to you before deciding.

Once shipped, you should receive your treatment in approximately 2 business days, along with administration instructions. If you have any follow up questions, you can message your assigned doctor directly via the Phases website.

Placing an order is a request for a medical evaluation, not a purchase of medication. At checkout you pay for your consultation, and we place a hold on your card for the cost of your treatment. You are only charged for treatment if your doctor writes your prescription. If your doctor decides a treatment is not right for you, the hold is released and you pay nothing beyond the consultation fee.

Yes. Everything Phases offers is prescription only. The prescription is written by a doctor licensed in your state who has reviewed the health information you provide.

That happens, and it is the system working as intended. If your clinician declines, you are never charged for the medication. The hold on your card is simply released, which usually takes a few business days depending on your bank. The consultation fee covers your doctor's review and is not refunded. Your doctor may also suggest a different treatment, ask for more information, or recommend that you follow up with your primary care provider first.

All fifty states. Your clinician will be licensed in the state where you are located, and your prescription is filled by a pharmacy licensed to ship there.

Your doctor may prescribe you a compounded preparation, which will be made for you individually by a licensed pharmacy under a prescription. The FDA does not review compounded medicines for safety or effectiveness before they are dispensed. 

A compounding pharmacy prepares medications individually rather than manufacturing them in batches. Compounding is permitted under Sections 503A and 503B of the Federal Food, Drug, and Cosmetic Act. Every pharmacy we work with is state licensed, fills only against a valid prescription, and tests all medication for purity and sterility, where applicable. If you would like licensing details or testing results for the pharmacy filling your order, ask your clinician and we will provide them.

Yes. A certificate of analysis for your lot is available on request. Message your clinician through your account and we will obtain it from the pharmacy.

A prescription is typically written for 30 to 90 days. Refills are available on request and may require follow-up clinical review, so your clinician can check how you are doing before continuing.

Peptides and similar therapeutics sold without a prescription are typically sold as research chemicals and labelled as not for human consumption. Those products are not made in a licensed pharmacy, are often imported, and there is usually no verifiable certificate of analysis, no sterility assurance, and no recourse if the contents are not what the label says.

What you get from Phases is a preparation made by a state-licensed compounding pharmacy against a prescription written for you, with a lot you can trace and testing you can ask to see.

Stop using it and seek medical care right away. Call 911 or go to the nearest emergency room if you have signs of a serious allergic reaction, such as rash or hives, swelling of the face, lips, tongue or throat, trouble breathing, chest tightness, fainting, or a fast or irregular heartbeat. Do not wait to contact us first.

For symptoms that are bothersome but not an emergency, stop use and message your clinician through your account. Do not resume use until they tell you it is safe.

Generally no. Safety in pregnancy and breastfeeding has not been established for these preparations, and some carry specific risks. Tell your clinician during intake if you are pregnant, think you may be pregnant, are breastfeeding, or are trying to conceive. If you become pregnant during a treatment, stop use immediately and discuss with your doctor before resuming.

Some medications may, so it is important to inform your doctor of all medications you are taking. Tirzepatide, for example, slows stomach emptying and can reduce how well oral birth control is absorbed, especially around dose increases, so a barrier or non-oral method is recommended during that period. Other products interact with blood pressure medicines, diabetes medicines, antidepressants and blood thinners. List everything you take during intake, including over-the-counter products and supplements, so your clinician can check.

Often, but it will depend on your personal health history. When you submit your health information, disclose all medications you are currently using, including other Phases products and anything prescribed elsewhere, so combinations can be reviewed properly.

Check before you order. Some peptides appear on the World Anti-Doping Agency prohibited list. If you are subject to testing by an anti-doping organization, an athletic league, a collegiate association or a similar body, assume a product is prohibited unless you have confirmed otherwise with your compliance officer.

Standard workplace and pre-employment drug test screen for controlled substances and do not test for Phases products.

Some products are administered by subcutaneous injection, others by nasal sprays or topical application. Subcutaneous injections use a short, fine needle inserted just under the skin. Most people find them straightforward and mostly painless after a few injections. Instructions come with your shipment and your clinician can walk you through the first one.

Injection delivers a more consistent dose with broader systemic effect. A nasal spray is needle-free and easier to travel with, but absorption may vary more and can be affected by congestion, among other factors. For some brain-active peptides, nasal sprays are the most effective route.

Storage instructions come with your shipment and vary by product. Most injectables need refrigeration promptly on arrival.

Put them in an sharps container, never in household trash or recycling. Sharps contains are cheap and easy to buy online. Many pharmacies, clinics and county programs accept full containers, and rules vary by area so check locally. Never reuse or share needles.

Refills are not automatic. If you choose a recurring plan, we tell you the price, the billing frequency and the renewal date before you enter payment details, and we send a reminder before each charge. You can cancel at any time from your account in the same number of steps it took to sign up, without calling or emailing anyone. Cancelling stops future charges.

No. We do not bill insurance, and you may not submit our bills to your insurer for reimbursement. We do not currently accept HSA or FSA. 

It depends on where your order is in the process. Before a clinician has reviewed your health information, we can usually cancel it. You will receive a full refund of your consultation fee, and the hold for your treatment will be released. Email support@wearephases.com as soon as possible.

Once your prescription has been written and sent to the pharmacy, it generally cannot be cancelled. Your medication is compounded individually for you. It cannot be returned to stock or dispensed to anyone else.

To change a delivery address, contact us before your order ships.

We cannot accept returns of medication. Once a prescription has been dispensed, it cannot be returned to the pharmacy or dispensed to another patient.

The good news is that you are only ever charged for treatment after your doctor writes your prescription. If your doctor declines, the hold on your card is released and no charge is made. If your order arrives damaged, we will replace it at no cost. If it never arrives, we will work it out with the carrier and the pharmacy and usually be able to issue a refund.

Once your prescription is filled, most orders arrive within about two business days.

Temperature-sensitive products are shipped cold to limit time at room temperature. A package that feels cool, or close to room temperature, on arrival is normal. Refrigerate it promptly.

You can ship to any address where we are able to deliver, and should choose to receive your product where a refrigerated package will not sit unattended for an extended period. Travelling domestically is generally fine. Keep it in its original labelled packaging so it is identifiable.

For international travel, do your own research before you go. Rules on bringing medicines across borders vary by country, and we cannot advise on the law where you are going.

Do not use cracked or damaged products. Photograph the package and the contents as they arrived and message us through your account. If a container is cracked, leaking or otherwise damaged, we will replace it at no cost to you. If tracking shows delivered but nothing is there, tell us and we will work it out with the carrier and pharmacy.

For clinical issues and questions regarding your treatment, please message your provider directly through the patient portal. For emergencies please dial 911 and do not wait to contact us.

For billing, shipping, or similar customer service issues, please email us at support@wearephases.com.

Your intake goes to the clinician reviewing your case and, where needed to fill your prescription, to the pharmacy. We are fully HIPPA compliant and do not sell your health information.